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Terms and Conditions

Account Terms

Welcome to Pipelyne. We are headquartered in the Republic of Ireland. We provide an online marketplace that allows home service businesses with access to technologies to enhance their customer service offerings.

Accounts on Pipelyne require approval by Pipelyne before activation. Pipelyne provides the platform on an 'as is' and 'as on' basis'. When you create an account on Pipelyne, you agree to conduct your account according to the purposes described in these terms, to the highest standard possible, and not break any law while using the platform. We expect you to comply with laws such as intellectual property law, respecting ownership rights over information. We expect you to conduct yourself at all times in a manner that does not violate any criminal law. We will provide you with access to your account and a continuous and uninterrupted service as reasonably humanly and technologically possible. We will investigate any suspected or reported incidences and involve relevant authorities if we are obliged to do so by law.

Accounts on Pipelyne are free for 14 (fourteen) days but subject to certain limits and limited functionality. Thereafter, Clients subscribe to payment plans. Requests for refunds will be considered on a case-by-case basis in a manner consistent with governing Irish, EU and public international law.

When you create an account on behalf of a legal entity, we trust that you have the capacity to represent said legal entity. We trust that you have the correct permissions or licences to use any information or material you upload to Pipelyne. When you log in, we provide you with the functionality to upload details of existing customers as well as create new or prospective customers. We trust that you either have a contract with your customers or that you have a genuine business interest in them. It is your obligation to provide your Customers with any required information in the form of terms, conditions, or notices.

Pipelyne does not in any way endorse the views or activities of or represent Clients that use the platform. Clients are considered a third party to Pipelyne in this regard. In terms of processing Customer personal data, Pipelyne acts as a data processor on behalf of Clients and Clients act as data controllers over the personal data of their Customers on the platform and offline.


Pipelyne is no way responsible for you relying on information, product or service received through the platform or hyperlinked website or service. To the maximum extent permitted by applicable law, PIpelyne assumes no liability or responsibility related to your use or otherwise of the platform and you agree to limit any claims or otherwise to any single amount you may have paid to Pipelyne in the transaction the claim is related to, or €100, whichever is greater.

These terms will apply to you for the length of time your account is active or not deleted. After your account is deleted, there will still be a relationship between you and Pipleyne for certain standard business purposes such as Pipelyne having to comply with certain statutory obligations.

You will be notified of any changes to these terms and conditions and will be required to accept changed terms within 30 days of changes.

Data Processing Agreement

When you create an account, you act as a data controller and we act as a data processor on your behalf for the lifetime of your account. You instruct us to process personal data on your behalf in order that you may provide services to your Customers using the Pipelyne platform. Your data subjects might include members of the public in which you have a legitimate business interest so have identified as leads, customers with whom you enjoy a contract or customers without a contract but in which you have a legitimate business interest. We allow very limited input of personal data of your data subjects onto the system. We do not allow you to process special category data or criminal conviction data through your account and we will not process this data on your behalf. You warrant to us that personal data you upload onto Pipelyne has been collected, processed and transferred in accordance with requirements under applicable data protection and privacy law.

You will be responsible for respond to enquiries from data subjects and Supervisory Authorities and we will give you our co-operation in this regard.

We will only process personal data received from you once we have received your instructions which are given by accepting these terms, unless we are required by law to process personal data without these instructions.

We assure you that any person involved in processing this personal data is subject to a duty of confidentiality.

We assure you that we take all measures required pursuant to Article 32 GDPR (Security of Processing) including but not limited to implementing appropriate technical and organisational measures to protect personal data received from you.

You authorise us generally to make use of sub-processors declared in our Privacy Notice.

We ensure that any sub-processors engaged by us are subject to the same data protection obligations as we are to you and that we remain directly liable to you for the performance of a sub-processor’s data protection obligations.

We will assist you by appropriate technical and organisational measures to respond to data subject rights’ requests under the GDPR.

We will assist you to ensure compliance with obligations under the GDPR in relation to security of data processing (Article 32 GDPR), notification of data breaches (Articles 33 and 34 GDPR), and data protection impact assessments (Article 35 and 36 GDPR).

We will delete or return the personal data received from you to you at the end of the data processing on your instruction, unless we are obliged under law to keep any of the data.

We will make available to you all information necessary to demonstrate compliance with Article 28 of the GDPR.

By agreeing to these terms, you also warrant that you have read and understood our Privacy Notice:

Ⓒ 2022

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